I. General Provisions

1. These terms and conditions specify the rules for using the Flaree motivational application offered by Mobile Reality Spółka z Ograniczoną Odpowiedzialnością, located at ul Grzybowska 62, 00-844 Warsaw, registered under NIP: 701-055-92-96, hereinafter referred to as the "Application."
2. The terms are available on the website and come into effect on 13.10.2026.

II. Definitions

1. User: A person or entity using the Flaree Application within a specific Organization.
2. Personal Data: Information relating to an identified or identifiable individual, collected during the use of the Application, such as name, surname, and email address.
3. Organization: An entity where Employees and the Company Owner are located.
4. Application: The Flaree application.
5. Company Owner: A User who owns the company and manages the Organization. They have full access to all Application functionalities.
6. Employee: A User who is an employee under a specific Organization. They have access to certain Application functionalities depending on their assigned role as Administrator, Editor, or Giver.
7. Slack Integration: The process that allows for the creation of an Organization and the assignment of a Company Owner and Employees.
8. Kudos: A reward as a digital record in the database, given to Employees by the Company Owner or Giver within the Organization.
9. Special Kudos: A reward as a digital record in the database, composed of at least three Kudos within the Organization.
10. Editor: A User with permissions to be an Editor within the Organization.
11. Administrator: A User with permissions to be an Administrator within the Organization.
12. Giver: A User with permissions to be a Giver within the Organization.
13. Subscription Plan: A subscription plan granting access to the Organization and its Users.
14. Fees: Monthly or annual fees for the Subscription Plan.
15. Billing Data: Billing information used to collect Fees for the Subscription Plan.
16. Seats: The number of available user spots, defining the maximum number of users in one Organization and affecting the Fees.

III. Terms of Use

1. The Application can be used:
2. After registration, acceptance of these terms, and payment of the Subscription Plan.
3. By using a free 2-week Subscription Plan.
4. By using a free Subscription Plan offered seasonally that time may vary.
5. Access to the Application for all Users may be blocked if:
6. The current Subscription Plan has ended.
7. These terms are violated.
8. The Subscription Plan can be terminated if:
9. The Fee cannot be collected from the Company Owner within the Organization.
10. The Company Owner cancels the Subscription Plan.
11. Users must provide true information during registration and update it if changes occur.
12. The Application is designed to motivate employees through a rewards system in the form of Kudos.
13. Users can be either a Company Owner or an Employee.
14. Employees are entitled to:
15. Manage their data by adding and editing it.
16. Receive rewards as Kudos.
17. View received Kudos.
18. Employees may have additional permissions:
19. Giver: An Employee with permission to give created Kudos.
20. Editor: An Employee with permission to manage Kudos and users within the Organization.
21. Administrators are Employees with permissions to manage Kudos, users, and billing data within the Organization.
22. The Company Owner is entitledto manage their data, Kudos, users and billing data.

IV. Personal Data Protection

1. Mobile Reality Spółka z Ograniczoną Odpowiedzialnością is the controller of the personal data it processes for its own purposes: creating and managing accounts, billing, security and fraud prevention, improving the Application and, where the User has consented, marketing. Details are in the Privacy Policy.
2. Where an Organization enters or generates personal data of its Employees and other Users in the Application in order to run its recognition programme, the Organization is the controller and Mobile Reality is the processor. That processing is governed by the Data Processing Agreement available at flaree.app/security (the "DPA"). The DPA is an integral part of these terms and takes effect when the Organization accepts these terms.
3. A person who accepts these terms on behalf of an Organization confirms that they are authorised to bind it, including to the DPA.
4. Users' personal data is processed in accordance with applicable law, especially the EU General Data Protection Regulation (GDPR).
5. Users have the right to access, correct, delete, restrict processing, transfer their data, object to processing, and withdraw consent at any time.
6. Detailed information on personal data processing is available in the Privacy Policy on the website.

V. Refund Policy

1. Eligibility for Refunds:
2. Refunds are applicable only to Users who have purchased a Subscription Plan directly through the Flaree Application.
3. Refund requests must be submitted within 5 days from the date of the initial purchase.
4. Non-Refundable Cases:
5. Fees for partially used or unused Subscription Plans are non-refundable.
6. Add-on services or features purchased in addition to the primary Subscription Plan are non-refundable.
7. Refund Process:
8. To request a refund, Users must contact Flaree Team at hello@flaree.app with the following details:
9. Full name associated with the account.
10. Subscription Plan details.
11. Date of purchase.
12. Reason for the refund request.
13. Upon receipt of the refund request, Flaree will review the submission and notify the User of the approval or rejection of the refund within 14 business days.
14. If approved, refunds will be processed to the original method of payment within 20 business days after approval.
15. Modifications to the Refund Policy:
16. Flaree reserves the right to modify or update this Refund Policy at any time.
17. Users will be notified of significant changes through email prior to the changes taking effect.

VI. Users' Rights and Obligations

1. Users must use the Flaree Application in accordance with its purpose and applicable law.
2. Providing illegal or infringing content is prohibited.
3. Users are fully responsible for actions taken within the Application.

VII. Rights and Obligations

1. Mobile Reality Spółka z Ograniczoną Odpowiedzialnością commits to providing services in accordance with these terms and applicable law.
2. Mobile Reality Spółka z Ograniczoną Odpowiedzialnością reserves the right to make changes to the Flaree application, which will be communicated to Users via the website and email.

VIII. Complaints

1. Users have the right to file complaints regarding the operation of the Application.
2. Complaints should be submitted via email to hello@flaree.app.
3. Complaints will be addressed within 14 business days.

IX. Final Provisions

1. Mobile Reality Spółka z Ograniczoną Odpowiedzialnością reserves the right to change these terms. Users will be informed of any changes via the website and email.
2. Matters not covered by these terms are governed by Polish law.
3. These terms come into effect on 13.10.2026.