Flaree Help Center

Hi. How can we help?

This is the Flaree knowledge base. It covers how to set up Flaree for your company, how recognition works day to day, and how badges are earned. If you cannot find an answer here, open a support request and the team will pick it up.

Start here

Guide	What it covers
Walkthrough	Setting up your company, onboarding your team, creating recognition cards, and sending your first Flaree.
Managing your organization	Your company profile, inviting and managing people, seats and roles, and grouping the team into departments.
Sending Flarees	The core action: how to send recognition, the daily points budget, group sends, and what happens afterwards.
Badges	The four badges, the exact rules behind each one, when they are calculated, and how people are notified.
Events and celebrations	Automatic Flarees for birthdays, work anniversaries and the company birthday: how to set them up and what gets sent.
Leaderboards	The four ranking views, how points are counted, what the columns mean, and why sending Flarees does not move your position.
Surveys	Asking your team a set of questions, collecting the answers, and reading the results.
Notifications and summaries	Every recurring message Flaree sends: what arrives on which day, who receives it, and whether it lands in Slack or your inbox.
Flaree cards	Creating cards by hand or with AI, how many times a card can be sent, series, and how Special Flarees are unlocked.
Roles and permissions	The four roles, who can send and who can manage, changing someone’s role, and what deactivating does to a seat.
Insights	The engagement dashboard: what each number actually counts, the charts, and how to read them correctly.
API and integrations	Generating an API key, the REST endpoints for sending and reading, and where Zapier and Make.com stand today.
Slack integration	Setting up the workspace, the /flaree commands including roulette, and every message Flaree posts or sends privately.
Plans, seats and billing	The trial and what follows it, how seats are counted, paying, invoices and promotion codes.

What Flaree is

Flaree is an employee recognition and engagement platform. People send each other Flarees, recognition cards tied to your company values, and those transfers turn into points, leaderboard positions, and badges.

It is web first. Slack is optional, so nobody is locked out of recognition because they do not live in a chat tool.

The core ideas

Term	What it means
Flaree	A recognition card one person sends to another. Carries a message and a number of points.
Card	The template a Flaree is sent from. Pick one of the built-in templates or create your own around your values.
Points	What the recipient earns. Points drive the leaderboard.
Leaderboard	Ranking by points received. Filterable by month, quarter, sprint, and department.
Badge	Automatic recognition for people who send consistently. Four kinds, awarded on a schedule.

Still stuck?

Open a request in the Flaree service desk and the team will pick it up. Pick the type that matches what you need:

Request type	Use it when
Technical support	You need help installing, configuring, or troubleshooting something.
Report a problem	Something is not working properly and you want it fixed.
Suggest a feature	You have an idea for something Flaree should do.

You can also reach the service desk from inside the app, under Settings → Help.