Plans, seats and billing
Plans, seats and billing
How the trial works, what happens when it ends, how seats are counted, and where to find invoices and payment settings.
Your trial
New accounts start on Advance with every feature unlocked, and no card is required to begin.
Nothing is limited during the trial. Use it to run recognition properly with the whole team rather than to click around, because the useful question at the end is whether people actually sent Flarees, not whether the features worked.
When the trial ends
Choose a paid plan before the end date and nothing interrupts. If you do not, your company moves to the Free Forever plan, which keeps core recognition running: Flaree cards, points, leaderboards, badges, Slack and unlimited seats at no cost.
If you see a message that your subscription is inactive, contact support and we will move you onto Free Forever straight away. Your Flarees, points, badges and history are never deleted when a plan ends, so nothing is lost while it is sorted out.
The plans
Plan | What it is |
|---|---|
Free Forever | Permanently free. Core recognition, points, leaderboards, badges, Slack, unlimited seats. |
Advance trial | Every feature, no card required. What new accounts start on. |
Advance Monthly | Per user, per month, month to month. |
Advance Annually | Per user, per month, billed yearly. Cheaper than monthly. |
Current prices are on the pricing page, in USD, with a full feature comparison. Advance adds the AI card generator, Special Flarees, card series, celebration automation, sprint and quarterly leaderboards, department management, and API access.
Seats
A seat is a place in your company, not a licence you assign. Find them under Settings → Subscription.
Seats do not grow by themselves. You set the number, and Flaree refuses an invitation once it is reached: "Your organization has not enough seats." Raise the number first, then invite. On Free Forever raising it costs nothing, but the step is still required.
What consumes a seat
An active member | Yes |
An invitation that has been sent but not accepted | Yes, immediately |
A deactivated member | Yes |
A removed member | No |
This surprises people. If you are out of seats, look for pending invitations and deactivated accounts before buying more. Removing a person is what actually releases a seat. See Roles and permissions.
Reducing seats
You cannot set the number below the people you already have. Remove members first, then lower it.
Paying
Go to Settings → Subscription and pick a plan. Checkout runs on Stripe, and card is the only payment method. You return to the subscription page when it finishes.
Fill in your billing details first: company name, address, country, email and tax number. These appear on the invoice, and the tax number is passed to Stripe so VAT is handled correctly.
Changing or cancelling a plan
Use Manage on your current plan to open the Stripe billing portal. From there you can switch between monthly and annual, update your card, and cancel.
Cancelling does not cut you off on the spot. Access continues to the end of the period you have paid for. Your data stays after that, only the paid features stop.
If a payment fails
Access is not cut off at the first failed charge. Stripe retries, and you get time to fix the card before anything stops. Update it through the same Manage button.
Invoices
Invoices are in the Stripe billing portal, reached through Manage on your current plan. You can view and download them there.
If you need an invoice corrected or reissued, contact support.
Promotion codes
If you have a code, redeem it under Settings → Subscription during your trial. Enter it, check what it gives you, then apply it.
Redeem a code before your trial ends. The promotion code box only appears while a trial is running. If yours has already finished, contact support and we will apply the code for you.
Codes can carry a plan, a duration and a number of seats. Common refusals: the code does not exist, it has expired, or it has already been used.
Who can manage billing
Billing is available to the Owner and Administrators. It is not restricted to the Owner alone, so you can hand it to whoever handles finance without giving away ownership.
Editors and Employees never see the subscription screen.
Common questions
Do I need a card to start?
No. The trial needs no card and does not charge you at the end.
What happens to our data if we stop paying?
Nothing is deleted. Flarees, points, badges and history are all kept.
We are out of seats but nobody new has joined.
Pending invitations and deactivated accounts both hold seats. Cancel unaccepted invitations and remove people who have left, or raise the seat count.
We deactivated someone, why is the seat still taken?
Deactivating keeps the account and its seat. Remove them to release it.
Can I switch from monthly to annual?
Yes, through Manage on your current plan.
Can somebody other than the owner handle billing?
Yes. Give them the Administrator role.
Where are our invoices?
In the Stripe billing portal, via Manage on your current plan.
Our subscription says inactive and we cannot get in.
Contact support and we will put you on Free Forever or restore your plan. Your data is intact.
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